EXO FROM. EXO PLANET # 1-Request to fans about THE LOST PLANET in Japan

Thank you for your continued support of EXO.
We would like to ask everyone for their cooperation and notes on concert manners when holding the live concert.
Let's make the success of "EXO FROM. EXO PLANET # 1-THE LOST PLANET" Japan performance together by observing the following!
 
＜ Prohibition of chasing and waiting actions ＞
Prohibition of chasing by transportation, car or motorcycle
The act of chasing EXO 's car may cause an accident involving general customers. In addition, it is extremely annoying, so please do not stop it.
 
Do not wait for transportation or facilities (airports, hotels, etc.)
If you are waiting at general transportation facilities such as airports or hotels or at various facilities, accidents may occur involving ordinary customers who are not related to EXO. Also, it is extremely annoying, so please stop it.
 
＜ About bringing support goods to the tour venue ＞
As a general rule, we do not allow customers to bring in support goods (penlights, light objects, flags, character boards, etc.) regardless of whether they are self-made or commercially available.
However, it is possible to bring the items into the venue only in the following cases.
■ EXO official merchandise sold at the live venue held in Japan
■Round fan size that you can hold in your hand and support at your own chest height (things that are too large are prohibited)
 
*When supporting with a “fan” or “towel”, please be sure to be at chest level. Supporting at a position higher than the chest, shaking the fan in front and back, left and right, and supporting with a towel spread sideways not only annoy other customers, but it may also cause collision and injury. May. In addition, you cannot bring large boards, fan of normal size or larger, banners, balloons, unofficial goods (those sold without permission) into the venue, or use them for support.
※Unauthorized production of goods using the logo of "EXO" and images of artists is prohibited, and sale and distribution is prohibited. Some people may confuse it with the official one, so please refrain from making, selling, or distributing it.
*If you have goods that do not meet the conditions that you can bring in on the day of the performance, the staff will keep them at the entrance. (We will return it after the performance.)
Please use carry-on goods within the range that does not disturb other customers.
 
Please note that if you do not comply with the above, we may restrict entry or leave the venue on the way, at the discretion of the organizer.
 
＜ About viewing at the venue ＞
During the performance, please do not move your seat or standing position, block forward, run in the aisle, etc. If any one person moves his or her seat or standing position, it will not only annoy other people, but also cause an injury or a serious accident.
Let's absolutely stop.
 
<About shooting, recording and recording>
■It is prohibited by law to shoot, record, or record on-site during opening or performances. If you shoot, record, or record, you will be left even during the performance. In addition, we may disclose personal information when we receive a formal inquiry based on the law from a public institution such as a court or police station.
■ If you find someone who is violating nearby, please contact the staff on the spot. Even if you tell us after the performance, it may be difficult to respond, so please cooperate as soon as you find it.
Be sure to follow the instructions of the staff. The organizer cannot take any responsibility in the event of confusion or accidents as a result of not following the instructions.
■On the day, we will check the camera at the entrance. We will also check the binoculars and opera glasses at the same time, so if you have one, please leave it to the staff at the entrance for a smooth check.
 
In addition, recently, there is a malicious vendor who sells illegally taken pictures with a camera outside the station and around the station. This product is an illegal product that has not been officially licensed, so please refrain from purchasing. The organizer also takes measures such as sending it to the police, but since there are people who purchase it, we can not prevent illegal acts, so please cooperate.
 
＜ Regarding customer-specific support plans ＞
In some cases, customers are calling for their own plans within the event.
Please do not stop it as it may interfere with the performance of the performance.
If it is too bad, there is a possibility that the performance will be suspended or canceled. Please note.

*If the above precautions are not followed, those persons will not be allowed to leave the venue or enter the venue on the spot, and Official Fan Club members will be revoked from the fan club rights. Please note that there is a possibility. Even if you are not a party, please note that the same procedure will be applied to those who originally purchased the seat/fan club members.
 
＜ About dressing room flowers, letters and gifts for members ＞
Please note that we cannot accept or receive flowers in dressing rooms or stands in the name of an individual.
In addition, we do not receive letters or presents to members at concert venues.
Please send letters and gifts to the members below. We apologize for the inconvenience, as it will take some time for the gifts to reach the members, but please refrain from presenting food and drink.
destination:
〒106-6027
Tokyo 1-6-1 Roppongi, Minato-ku Izumi Garden Tower 27F
EXO Official Fan Club
EXO-L-JAPAN
 
＜ Regarding digital tickets ＞
★We ask for your cooperation in order to get in smoothly★
 
■All people who enter this performance are required to download one digital ticket per person. Please prepare one mobile phone for each digital ticket.
■You can enter with a digital ticket displayed while logged in to Yahoo! Ticket. When you come in, please come with the digital ticket displayed on the screen.
■Many people have forgotten their login ID or password. Before visiting, please be sure to check the digital ticket display on your mobile phone.
If you are accompanied by someone, please complete the ticket distribution procedure (additional registration) before visiting.
■The digital ticket may not be readable if the screen is dark or you have a mobile phone with a protective sheet attached. Thank you for your cooperation, such as making the screen brighter in advance.
■If the screen of your mobile phone is broken, you may not be able to read the digital ticket. Before you come to the venue, please change the model or go to the alternative procedure at a mobile shop.
■Be sure to fully charge your mobile phone so that it does not turn off. If in doubt, have a spare battery ready. It is not possible to rent a charger or lend a power source.
■Please set the screen lock in advance so that the screen does not rotate when you present your digital ticket.
■Please bring your ID when you enter, as it may be necessary to verify your identity.
*Please check it yourself as the operation method of the mobile phone varies depending on the device.
 
Please note that we will refuse admission if any of the following acts are detected.
1. The act of teaching Yahoo! JAPAN ID/password information to others (including family/friends, others below)
2. The act of impersonating another person by logging in to Yahoo! Ticket using the Yahoo! JAPAN ID/password information of another person.
3. The act of buying and selling Yahoo! JAPAN ID/password information
4. The act of downloading the same digital ticket on multiple terminals
 
＜ Other requests to everyone ＞
■Video recording will be included on the day of the performance. Please understand in advance.
Be sure to follow the instructions of the staff. The organizer cannot take any responsibility in the event of confusion or accidents as a result of not following the instructions.
 
 
 
The heartfelt care of each and every participant will lead to the success of the event.
We appreciate your understanding and cooperation.
 
EXO All Japanese staff